1 Influential Communication
The number one frustration among workers is lack of communication. Well let’s do something about that! This course is designed to provide participants with an understanding of the essential elements necessary to optimize successful communication and learn the differences in the various ways of communicating. This module includes techniques to boost listening capabilities, opportunities to practice clear, concise word choice, effective voice mail management, effective email communication, learning to be an assertive not aggressive communicator and fun illustrative examples of all concepts. An absolute must for everyone, but particularly those that find it difficult to “get through” to others.
2 Rules of Engagement-Essential Steps to Understanding Conflict
Why pretend that conflict doesn’t exist? Conflict is inevitable and necessary to compete in the workplace today. Teams are effective when the team members know and understand the rules, so let’s learn how to write the Rules of Engagement and work through instead of being paralyzed when conflict rears its ugly head. In fact in this course, we want the participants to leave thinking, “conflict is good, conflict makes me challenge myself, conflict will help us keep this company on the cutting edge, learning to deal with conflict is a gift we can enjoy the rest of our lives”. We need to understand why conflict arises, and how best to dance with it when it presents itself. Participants learn the fundamentals of conflict, the human factors involved in conflict resolution, and why certain behavioral styles can deal with conflict better than others. Learn powerful ways to interact with coworkers when conflict is present. Participants will change their perspective and begin to view conflict as constructive and resolution as a worthy challenge.
3 Leadership-Shatter the Limit and Rock the Boat
Nothing stirs up an interactive conversation like discussing what qualities it takes to make a great leader. Leadership requires commitment, sacrifice and hard work. Do you have what it takes? What kind of leader are you or will you be? Discover your natural leadership style while understanding the effectiveness of your style on others. Take an assessment and find out just what kind of leader you are and learn what your leadership potential is. What determines a great leader? How can you become a better leader? Understand how to create a vision, inspire those around you to achieve greatness and exceed their goals. Rediscover the passion and tune into compassion to know what motivates and energizes your team. Then enjoy watching their performance standards rise. Topics to be covered include communicating like a leader, goal setting, and establishing benchmarks for personal assessment.
4 Is Your Personality Getting in the Way of Your Business?
In order to succeed, we must first learn about ourselves, our strengths and weaknesses, preferences, temperament, and information about how we interact with people. Senior managers report that ultimately it will be your knowledge of self and others that determine success. If others know you better than you know yourself-watch out! They have the home court advantage. Don’t underestimate the power of understanding behavior styles. In this seminar you will assess your “style” and the style of those around you to determine best practice strategies for success. Participants will have 26-page report detailing information about their style. How to communicate best with each style will give participants the skills necessary to know and understand their co-workers. If you are interested in having a complimentary assessment, contact us at 888.673.1717
5 Fire up Sales without Spending a Dime!
Sound too good to be true? Naturally, driving sales is one of your biggest priorities in today’s environment and closely linked to increasing sales is cash flow concerns. What if we were able to drill down to 3 key indicators that link your Sales Volume-thus your cash flow to your people. We’re not talking about brow beating your employees and making them the scapegoat here, we’re talking about productivity. How productive is your team, where is the leakage coming from? There is no doubt that the human factor is key to everything that happens in your company. You may sell goods and services, but there’s no escaping that if the people (including you) are disengaged, your business suffers.
6 Change is Easy…You Go First
In today’s business climate, if something’s not changing it’s probably dead. The company to which you’ve given your heart, your soul and your undying loyalty could merge, be sold or be gone! Whether the transitions are personal or professional change, and our reactions to change have been characterized in various ways, most notable using humorous parables about mice and cheese supplies. Articles have been written, theories espoused and yet many of us still react the same ways to change. Most of us, if honest, don’t like it one bit. Sue will help you understand why you react to change like you do. Often, when change occurs, there will be some who adapt quickly and welcome change, while others are resistant and openly hostile to change. It is vital to be aware of and acknowledge your reactions and ultimately adapt to the new situation and learn to accept, if not love change!
7 Rules of the Road for Small Business
What if you were able to have a score card with the 5 critical things on which you need to focus? Every business person appreciates the ability to focus on the right things at the right time. Business people are used to doing all tasks all the time, but keeping a crystal clear focus on the important things can keep a small business from getting completely off track. Growing a business demands every minute of your energy, resources and brain power. The good news is you don’t have to reinvent the wheel. By understanding your stage of growth, by knowing what the rules of the road are for each stage of growth, you will have headlights to help you navigate and get ahead of the curve!
This dynamic presentation will get you focused and you will definitely be “writing on the napkin” so you won’t forget a thing.
8 If Your Business isn’t growing…It May Be Dying
Let’s face it; the state of the economy can be discouraging. As a result business owners get into the mind set that any growth will be too expensive to embark upon. Truth is something must be growing/changing in your business all the time, even in the worst business climate. This presentation will challenge you to take a good hard look at your business from a new perspective. What areas can be tweaked to make your business better?
9 Building a Transparent Organization
What could be better than building a transparent organization? One in which we are willing to be open and honest with top down communication. Companies need to share the vision, the mission and the growth strategies with everyone in the organization. Share the good, the bad, and even the ugly because doing so builds trust and loyalty. Even bad news strengthens the transparent nature of a healthy company. Understand why company wide communication is critical to the openness and transparency, how to decide what to include in the plan and how to identify strategic ways in which each person can help to achieve transparency.